FREQUENTLY
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Home / Residential Cleaning FAQs
CARPET
Is professional carpet cleaning expensive?
Professional carpet cleaning can be
just pennies compared to the cost of replacing it. Call today to get an
estimate from one of our professionals.
How long will it take to have my carpets cleaned at my home?
The amount of time will be contingent
on the size of the area needing to be cleaned and processes used – either low
moisture, portable extraction, or truck-mount extraction, in terms of efficiencies
and time. A highly trained CHOGON Facilities technician can help you choose a
program that best meets your needs and schedule.
Will carpet cleaning be disruptive to my family?
The team at CHOGON Facilities will
work with you to schedule a time convenient for you. Our technician will inform
you of estimated dry times needed.
Can I use household carpet cleaners for spot removal?
We recommend using only CHOGON
Facilities Clean products. For more information, contact your local CHOGON
Facilities Cleaning professional.
How often do I need to get my carpets professionally cleaned?
To keep your carpets in your home
looking their best, we recommend having your carpets professionally cleaned
every 6-12 months depending on traffic. Many carpet manufacturers require
professional cleaning to maintain your warranty, so save your cleaning
receipts.
When will I be able to walk on my floors after a carpet cleaning?
Allow drying time of six to eight
hours before you walk on your carpet. It is best to wait two days before
placing heavy furniture back onto carpet if not using blocks
Will there be an odor?
Depending on the type of carpet we’re
cleaning, you may notice a faint scent. This is especially prevalent when
cleaning wool carpets. The amount of time it takes for the odor to dissipate is
usually within an hour but varies based on air circulation, heat and humidity.
A big difference in the way CHOGON Facilities cleans carpet compared to many of our
competitors is that we do not put soap in our rinse water. We pre-spray the
carpets, remove the spots, then use clean water extraction, ensuring we do not
leave any soapy residue behind. This allows for fresh, clean carpets.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Yes. Remove breakables from the tops
of furniture in the room we will be cleaning. Pick up items from the floor,
such as rugs, plants, toys, pet beds, etc. Pre-vacuum all areas to be cleaned.
Do I have to move furniture?
To get the best results with
professional carpet cleaning, we recommend removing furniture from the rooms we
will be cleaning. However, we can place blocks under lighter items such as end
tables, coffee tables, dining room chairs, loveseats, chairs and small sofas.
Items we clean around instead of moving include beds, armoires, pieces
containing china and electronics, exercise equipment and large or heavy sofas.
Are there instructions to follow after my carpets are cleaned?
Immediately after cleaning, it’s best
to allow carpets to dry for at least 8 hours before walking on them. Walking on
them may flatten the fibers. When walking on them for the next 8 hours, wear
white cotton socks. Use air movers if needed to help air circulation as this
will speed up the drying time. If a carpet protector such as ScotchgardTM was
applied, foot traffic should be minimized for up to 24 hours to let the product
cure. Don’t move any furniture back in place until carpet is completely dry or
Scotchgard carpet protector has cured. Regular maintenance includes vacuuming often
and cleaning up spills immediately.
How can I remove impressions on my carpets that heavy furniture left behind?
Our technical experts at CHOGON
Facilities Clean recommend using a
clothes steamer to remove the furniture dents. If you do not have a clothes
steamer handy, you can use a kitchen towel and an iron. Place a damp towel over
the carpet dent. Heat the iron to a medium heat setting then set the iron on
the damp towel. You can use the steam button on the iron periodically. Remove
the iron and towel to check the carpet. If it is to your liking, use your
fingers to fluff the carpet. If the dent still needs work, place the warm iron
on the damp towel and repeat. This process is not suitable for carpets made of
olefin fiber.
How can I remove impressions on my carpets that heavy furniture left behind?
Our technical experts at CHOGON
Facilities Cleaners recommend using a clothes steamer to remove the furniture
dents. If you do not have a clothes steamer handy, you can use a kitchen towel
and an iron. Place a damp towel over the carpet dent. Heat the iron to a medium
heat setting then set the iron on the damp towel. You can use the steam button
on the iron periodically. Remove the iron and towel to check the carpet. If it
is to your liking, use your fingers to fluff the carpet. If the dent still
needs work, place the warm iron on the damp towel and repeat. This process is
not suitable for carpets made of olefin fiber.
Hardwood
How do I know which WoodGlo option is right for me?
Both Wood Glo options safely, yet
aggressively, remove dirt, debris, grease, hair, soil, dust, built-up residue
and contaminants left behind from other cleaning products trapped in your
floors. But the right solution for you depends on the level of protection you
desire for your floors. Level 1 provides basic professional cleaning while
Level 2 offers a more intensive cleaning process with a glossier sheen and
longer lasting protection.
Is professional hardwood floor cleaning expensive?
Professional hardwood floor cleaning
is a fraction of the price compared to getting your hardwood floors sanded and
refinished. Letting us refurbish your floors allows you to bypass contacting a
contractor to re-sand your floors, which may be more expensive. Call today to
get an estimate from one of our professionals.
How long does it take to get the hardwood floors at my home professionally
cleaned?
Typically, it should not take more
than a few hours depending on the size of the area to be cleaned. It’s best to
allow 24 hours for drying to allow the floor to cure properly.
Will a professional hardwood floor cleaning be disruptive to my family?
No matter which option you choose, we
can perform services at the convenience of you and your household. Your floors
will be ready for use with sock feet traffic within a matter of a couple of
hours. Your trained technician will inform you and all family members of the
cure times that you will need to be aware of based on the service option you
choose.
Will hardwood floors turn yellow after my service?
Hardwood floors that are coated with CHOGON
Facilities water-based finishes will
retain a clean, non-yellowing appearance.
Can I use household cleaning products on my hardwood floors?
Never use wax, oil soap or other
household cleaners on your hardwood floor. They can dull the finish and make
refinishing more difficult. We suggest using our WoodGlo Neutral Cleaner on a
weekly basis as needed with a microfiber flatmop. For more information about
this product, ask your local CHOGON Facilities Clean professional.
How often do I need to get my hardwood floors professionally cleaned?
The frequency for getting your
hardwood floors professionally cleaned depends on which WoodGlo option you
choose. To keep your floors in good condition, we recommend they be cleaned and
refreshed every 6-12 months if choosing WoodGlo Level 1 and 3-5 years if
choosing WoodGlo Level 2, depending on traffic and severity of damage.
When will I be able to walk on my floors after a hardwood floor cleaning?
Allow drying time of at least one to
two hours before you walk on your floors in sock feet. It’s best to allow 24
hours for drying to allow the floor to cure properly.
Will there be an odor?
You may notice a faint scent. The
amount of time it takes for the odor to dissipate is usually within an hour but
varies based on air circulation, heat and humidity. An advantage of using our
water-based finishes is they have less harmful fumes than oil-based finishes
thanks to their low volatile organic compounds (VOC) levels.
Will the professional hardwood floor cleaning generate dust?
No, our recoating process is
dustless, which keeps your home cleaner.
I think my hardwood floors may need to be refinished but I’m worried about
the price. What should I do?
Call CHOGON Facilities Cleaners and
one of our trained professionals will come to your home to inspect your floors.
He/she will recommend the best way to restore your floors. We offer an
intensive cleaning process that doesn’t require sanding. And this process is a
fraction of the price compared to getting your wood floors sanded and
refinished.
A fire almost destroyed my hardwood floors? What should I do?
Leave the challenge to us. In many
instances, getting them cleaned by a professional can help restore the natural
beauty of your wood floors.
What do I do if major amounts of water, flood related or not, has come into
contact with my hardwood floor?
Don’t rip up the flooring because you
think all hope is lost. Instead, call your CHOGON Facilities Cleaning
professionals. In some instances, getting your wood floors professionally
cleaned will bring your wood floors back to life and help restore your peace of
mind.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Yes, we ask that you remove
breakables from the tops of furniture in the room we will be cleaning. Pick up
items from the floor such as rugs, plants, toys, pet beds, etc. Vacuum or dust
mop all debris on hardwood floors prior to your cleaning. Move heavy items such
as pianos, sofas, entertainment centers, china cabinets or any other large
furniture out of the rooms we will be cleaning. If items are too large to move,
consult with your technician.
Are there instructions to follow after my hardwood
floors are cleaned?
It’s best to allow drying time of at
least one to two hours before you walk on your floors in sock feet. Be cautious
and protect floors from getting wet for 24 hours after application of either
finish as it is not thoroughly cured yet. You can return furniture to your
floors (with suggested use of felt pads) after 24 hours and return rugs to
floors after 24 hours.
Tile & Grout
Why should I get tile & grout professionally
cleaned?
Regular mopping only removes surface
soil and not the embedded dirt that causes the grout to be unattractive. Professional
cleaning restores the look of your tile and grout and extends its life.
Is professional tile & grout cleaning expensive?
Professional tile and grout cleaning
can be just pennies compared to the cost of replacing tile. Call today to get
an estimate from one of our professionals.
How long does it take to get the tile & grout at my home professionally
cleaned?
For a 300 square-foot area, cleaning
generally takes 60 to 90 minutes. If you choose to have the grout sealed, we
recommend waiting 24 hours after rinsing to apply sealer so the sealer will
adhere properly. Grout sealing itself takes two to three hours. Time varies
based on tile size, the amount of soil in the grout and room configuration.
Will a professional tile & grout cleaning be disruptive to my family?
The team at CHOGON Facilities Cleaning
team will work with you to schedule a time convenient for you. Our technician
will let you know of the applicable dry times needed.
Can I use household cleaning products on my tile & grout surfaces?
Tile floors are easy to clean, and we
recommend using a neutral cleaning agent. Please ask for information about
specific CHOGON Facilities Cleaning products.
How often do I need to get my tile & grout professionally cleaned?
To keep the tile floors in your home
looking their best, we recommend having them professionally cleaned every year,
depending on traffic, pets, children and regular floor maintenance.
When will I be able to walk on my floors after a tile & grout cleaning?
Stay off of freshly cleaned tile
floors for at least 30 minutes. Avoid getting any liquid on the floor for 24
hours until the sealant cures completely if grout cleaning is included as part
of the service.
Will there be an odor?
After tile and grout is cleaned, you
may notice a faint scent. The amount of time it takes for the odor to dissipate
is usually within an hour but varies based on air circulation, heat and
humidity.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Simply pick up items on the floor,
such as rugs, plants and trash cans, as well as sweep or vacuum the area to be
cleaned.
Are there instructions to follow after my tile & grout surfaces are
cleaned?
Stay off freshly cleaned tile for at
least 30 minutes, and avoid getting any liquid on the floor for 24 hours if
sealant has been applied. Return furniture (with suggested use of felt pads)
and rugs to floors after 24 hours.
Upholstry
Why should I get upholstered furniture cleaned?
Having upholstered furniture
professionally cleaned eliminates odors, removes spots and helps extend the
life of your furniture.
Is professional upholstery cleaning expensive?
Professional upholstery cleaning is
just pennies compared to the cost of replacing worn furniture that hasn’t been
maintained. Call today to get an estimate from one of our professionals.
How long does it take to get my upholstered furniture professionally
cleaned?
Total cleaning time depends on the
cleaning process used and the amount of time needed for the upholstery to dry.
The technician will give you an estimated cleaning time prior to service.
Will a professional upholstery cleaning be disruptive to my family?
The team at CHOGON Facilities Cleaning
team will work with you to schedule a time convenient for you. Our technician
will inform you of estimated drying times.
Can I use household cleaners for spot removal?
Because upholstered fabrics are often
more delicate, we recommend using only CHOGON Facilities Cleaning products applied with specified
cleaning methods. For more information, contact your local CHOGON Facilities Cleaning
professional.
How often do I need to get my upholstered furniture professionally cleaned?
Furniture manufacturers typically
recommend having upholstered pieces professionally cleaned every 12 to 24 months.
When will I be able to use my furniture after a professional cleaning?
Depending on the cleaning method we
use, drying time differs. The average drying time is anywhere from 1 to 6
hours.
Will there be an odor?
Depending on the type of upholstery,
you may notice a faint scent. The amount of time it takes for the odor to
dissipate is usually within an hour but varies based on air circulation, heat
and humidity.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Simply pick up items on top of all
upholstery to be cleaned such as toys, reading material, blankets, etc.
Air Ducts
Is air duct cleaning expensive?
The cost of the service varies and
depends on factors such as where you live, how dirty your system is, how easy
it is for the contractor to access the ducts and what your ducts are made of,
and what material is used in the construction of the ducts. However, our
expertise, training and satisfaction guarantee are built into the price of
service.
How long will it take to have my air ducts cleaned?
The amount of time it takes to clean
the air ducts of a Residential HVAC system can vary depending on the complexity
of the system. The amount of time it takes to clean a Residential HVAC system
can vary depending on the complexity of the system. Once a skilled and trained
technician arrives, they should be able to give you an estimate of how long it
will take. For standard purposes, we ask for at least 3-5 hours to get the job
done right and to your satisfaction.
Will air duct cleaning be disruptive to my family?
Your professionals at CHOGON
Facilities Cleaning can schedule a time that is most convenient for your family
and when most of the household is not present. Depending on the magnitude of
the job, we should have your house back in normal operation in a matter of a
few hours.
How often do I need to get my air ducts cleaned?
Most homes requireWe recommend air
duct cleaning every three to five years. Customers who fall in the following
conditions should consider more frequent cleaning of their duct systems:
Pets that shed a lot oRecent water damage
Home remodeling or improvements taking place
Residents with asthma or allergens
Humid or moist environmental conditions
Do I need to do anything prior to the technician arriving for my scheduled
service?
For safety, the technician should be
shown where the fire extinguisher and first aid kit is located. It is best to
provide them with any emergency contact information.
Duct cleaning can be noisy. It is best to do it when most family members are
not present.
Clear work areas. Ask your technician how much space is needed around each air
vent register and how much space they will need around the furnace and air
conditioner. It is best to have these areas cleared beforehand.
Prior to cleaning, perform a walkthrough of the facility to go over where
protective coverings such as drop and corner guards will be placed. Also it is
necessary to go over the HVAC, how the ducts will be cleaned, and
accessibility.
Why should I have my air ducts cleaned?
Air duct cleaning helps:
Reduce energy costs in your home
Reduce the potential for mold
Improve indoor air quality
Increase air circulation and flow
Increase your home system performance
Extend HVAC equipment life
Is there anything I can do to help maintain clean air ducts?
To help maintain clean air ducts,
change air filters based on the manufacturer’s recommendations. Regular
vacuuming will also help reduce pet dander and airborne dirt and debris.
Consider getting your carpets and hard-surface floors professionally cleaned.
Call your local CHOGON Facilities Cleaning for more information.
Post Construction
What is it?
Construction clean-up is a service
provided to brand new homes or homes that are being remodeled.
What we provide?
We provide the light cleaning that is
needed after the construction work is completed and all construction debris has
been removed. This is the final step prior to turning the home over to the
owner. NOTE: Construction clean-up is divided into two categories:
rough clean-up and final clean. CHOGON Facilities Cleaning focuses on the final
clean. Rough clean-up is the removal of construction debris and is often done
by the contractor. CHOGON Facilities Cleaning does not do rough clean.
Commercial FAQs
Carpet
Is professional carpet cleaning expensive?
How long will it take to have my
carpets cleaned at my business?
The amount of time will be contingent
on the size of the area needing to be cleaned and processes used, either low
moisture, portable extraction, or truckmount extraction, in terms of
efficiencies and time. A highly trained CHOGON Facilities cleaning technician
can help you choose a program that best meets your needs and schedule.
Will carpet cleaning be disruptive to my business?
The team at CHOGON Facilities
cleaning team will work with you to schedule a time after hours or we can
develop a customized program to clean your carpets in sections. Our technician
will inform you of estimated dry times needed.
Can I use household carpet cleaners for spot removal?
We recommend using only CHOGON
Facilities Cleaning products. For more information, contact your local CHOGON
Facilities Cleaning professional.
How often do I need to get my carpets professionally cleaned?
To keep the carpets in your business
in good shape, we recommend setting up your business on a carpet care program
to provide regular care and maintenance which can help extend the life of your
carpets. It’s best to get your carpets cleaned quarterly using our low moisture
method to remove soil before it gets ground-in your carpet fibers. By doing a
quarterly carpet cleaning, you may only need a professional deep cleaning
carpet service once a year.
When will I be able to walk on my floors after carpet cleaning?
It’s best to allow drying time of six
to eight hours before you can walk on your carpet. It is best to wait two days
before placing heavy furniture back onto carpet if not using blocks.
Will there be an odor?
Depending on the type of carpet we’re
cleaning, you may notice a faint scent. This is especially prevalent when
cleaning wool carpets. The amount of time it takes for the odor to dissipate is
usually within an hour but varies based on air circulation, heat and humidity.
A big difference in the way CHOGON Facilities cleans carpet compared to many of
our competitors is that we do not put soap in our rinse water. We pre-spray the
carpets, remove the spots, then use clean water extraction, ensuring we do not
leave any soapy residue behind. This allows for fresh, clean carpets.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Yes. Remove breakables from the tops
of furniture in the room we will be cleaning. Pick up items from the floor in
areas you want cleaned, such as rugs, plants, trash cans, etc. Pre-vacuum all
areas to be cleaned.
Do I have to move furniture?
To get the best results with
professional carpet cleaning, we recommend removing furniture from the rooms we
will be cleaning. Items we clean around instead of moving include file
cabinets, conference room tables, bookcases, lobby furniture and large pieces
of furniture.
Are there instructions to follow after my carpets are cleaned?
mmediately after cleaning, it’s best
to allow carpets to dry for 6-8 hours before walking on them. Walking on them may
flatten the fibers. Use air movers if needed to help air circulation as this
will speed up the drying time. Ifa carpet protector such as ScotchgardTM was
applied, foot traffic should be minimized for up to 24 hours to let the product
cure. Don’t move any furniture back in place until carpet is completely dry or
Scotchgard carpet protector has cured.
Are there instructions to follow after my carpets are cleaned?
mmediately after cleaning, it’s best
to allow carpets to dry for 6-8 hours before walking on them. Walking on them
may flatten the fibers. Use air movers if needed to help air circulation as
this will speed up the drying time. Ifa carpet protector such as ScotchgardTM
was applied, foot traffic should be minimized for up to 24 hours to let the product
cure. Don’t move any furniture back in place until carpet is completely dry or
Scotchgard carpet protector has cured.
Hard-Surface Floors (Acrylic)
Can I strip floors with acrylic finish?
Acrylic is strippable and does
require periodic stripping.
How often do I buff?
If heel marks and scuff marks become
prevalent, buffing is needed.
Is acrylic slippery when wet?
Any floor can be slippery when wet.
Our acrylic products are considered to have acceptable slip resistance
according to the American National Standards Institute (ANSI)/National Floor
Safety Institute (NFSI) B101.3-2012 test method for measuring wet dynamic
coefficient of friction (DCOF) of common hard-surface floor materials.
How long will acrylic floors last?
Wear of any finish depends greatly on
traffic, use and cleaning practices; an average lifespan is about one year.
Does acrylic have a span odor during application?
Acrylic does have an odor during
application, but it is generally mild and usually dissipates within a short
period of time.
Isn’t acrylic finish expensive?
Acrylic finish is generally less
expensive than other finishes. However, multiple coats may be necessary to
achieve the level of gloss and level of protection you desire.
Will applying acrylic void my manufacturer’s warranty on the floor?
It may. However, most factory
warranties do not cover scratching, wear and abrasion. If your floor has
reached this stage, your best option is to protect it. Many factory finishes,
like acrylic, will eventually wear out. You can most closely achieve that
factory type finish by applying a thin coat of acrylic. Refer to the
manufacturer’s warranty.
Isn’t it hard to fix an area that is damaged? What if I drag a large piece
of furniture across it and leave a scratch?
Acrylic finishes that are scratched
can often be spray buffed or burnished so that the scratch is either less
noticeable or repaired altogether. In many cases, applying a thin coat over the
scratch is helpful. Call your local CHOGON Facilities Cleaning professionals
and let us repair the damaged area.
Will furniture scratch floors with acrylic finish?
Furniture that is broken, in ill
repair or not fitted with the proper floor protectors may damage the finish.
Inspect all furniture before acrylic installation and apply proper protectors.
How long will it take to have my floors coated with
acrylic?
Preparation will depend upon the
condition of the existing floor, current number of coats, repairs required,
etc. When applying an acrylic finish, stripping of the old finish is usually
necessary. When that’s the case, finish removal plus the application of 3 coats
of finish requires 1 hour for every 150 ft2 of flooring. If a floor does not
require stripping, it can generally be shower scrubbed which is a procedure
used for preparing a floor for receiving a new layer of finish. Once that has
taken place, a floor can be recoated at anywhere from 4,000 to 6,000 square
feet per hour.
Will the application of acrylic disrupt my business?
Unless your facility is open 24
hours, we can work after hours and the area worked on can be up and running the
next business day. If your facility is open 24 hours every day, we can work
with you to determine the hours that are least busy. During those hours we can
come, cordon off traffic areas and work in such a manner so as to minimize
disruption of your work environment.
Does acrylic finish yellow?
Our acrylic finishes are
non-yellowing.
Can I use household cleaning products on my floors?
All acrylic floor finishes can be
damaged by highly alkaline products and alcohols such as the kind that you
might see in hand sanitizers. If you must clean your floor yourself, we
recommend using a neutral cleaning agent specifically recommended for cleaning
acrylic floor finishes. We can provide more information on a suitable product.
How often do I clean my floors?
Floors should definitely be cleaned
when they appear to be dirty. It is good practice to clean floors before it
gets to that level because the floor can accumulate many tiny abrasive
particles which can scratch it and mar its appearance. It is generally best to
dry mop a floor with a microfiber cloth and then damp mop the floor with an
appropriate cleaning solution to get up the soil.
When will I be able to walk on my floors?
Hard-surface floors treated with an
acrylic finish can be walked on within an hour after the last coat was applied.
We recommend allowing the floor to dry for 24 hours before allowing heavy
traffic on it.
Will the application process produce dust?
Our finish removal and floor preparation
procedures are all done wet or damp to help minimize the generation of airborne
dust.
I think my floor's appearance should be improved, but I'm concerned about
the price. What should I do?
Consider the cost of non-action. Any
finish will enhance the appearance of your floor and provide protection as
well. Acrylics provide shorter term yet less expensive protection.
How do I maintain this floor after the acrylic application?
Leave the daily cleaning to the
professionals at CHOGON Facilities Cleaning. We offer daily, weekly or monthly
cleaning services for your facility. If you should choose to do some of the
cleaning yourself, pre-clean the floor in order to get all of the particulate
soils off the floor such as dirt and sand, then mop the floor with a neutral
cleansing agent and preferably a microfiber mop. Make sure to change the water
and rinse the mop frequently to prevent the mop from leaving soil behind.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Yes, we ask that you remove
breakables from the tops of furniture in the breakroom, lobby, conference room
and other areas we will be cleaning. Pick up items from the floor such as rugs,
plants, trash containers, recycle bins, file cabinets, chairs, etc. Vacuum or dust
mop all debris found on your floors prior to your cleaning. If items are too
large to move, consult with your technician.
Do I have to move furniture?
Yes. We do not remove heavy items
such as file cabinets, conference room tables, book cases, lobby furniture, and
large pieces of furniture. We recommend that you have any such items moved
prior to your appointment date. If items are too large to move, consult with
your technician.
Are there instructions to follow after my hard-surface floors are cleaned?
Before you walk on your floors, it’s
best to allow drying time of at least 1 hour. We recommend allowing 24 hours
before walking on it with heavy traffic. Be cautious and protect floors from
getting wet for 24 hours after application of either finish as it is not
thoroughly cured yet. You can return furniture to your floors (with suggested
use of felt pads) after 12 hours and return rugs to floors after 12 hours.
Are there instructions to follow after my hard-surface floors are cleaned?
Before you walk on your floors, it’s
best to allow drying time of at least 1 hour. We recommend allowing 24 hours
before walking on it with heavy traffic. Be cautious and protect floors from
getting wet for 24 hours after application of either finish as it is not thoroughly
cured yet. You can return furniture to your floors (with suggested use of felt
pads) after 12 hours and return rugs to floors after 12 hours.
Hard-Surface Floors (Urethane)
Can I strip floors with urethane finish?
Urethane is strippable if necessary.
However, when the product reaches the end of its life cycle, it can be abraded
and recoated without stripping. CHOGON Facilities Cleaning has products and
procedures designed specifically for this purpose.
How often do I buff?
Urethane is NEVER buffed. Buffing may
actually diminish the gloss of the finish.
Is urethane slippery when wet?
Any coated surface can be slippery
when wet. Our urethane product is considered to have acceptable slip resistance
according to the American National Standards Institute (ANSI)/National Floor
Safety Institute (NFSI) B101.3-2012 test method for measuring wet dynamic
coefficient of friction (DCOF) of common hard-surface floor materials. We offer
optional additives to create high slip resistance (lower probability of slipping)
for wet environments or areas of concern.
How long will urethane floors last?
Wear of any finish depends greatly on
traffic, use and cleaning practices; an average lifespan is 2 years.
Does urethane have a span odor during application?
Urethane finish contains no VOCs or
solvents, which are often the source of span and even harmful fumes. It has a
very light, almost unnoticeable, clean scent.
Isn’t urethane more expensive than a traditional acrylic finish?
Yes and no. The cost of product per
square foot for the application of urethane finish is more than an acrylic
finish. However, customers will see a return on the initial investment in
urethane because of the reduced need for ongoing regular maintenance. As a
building owner, this will also result in fewer disruptions within the facility.
Will applying urethane void my manufacturer’s warranty on the floor?
It may. However, most factory
warranties do not cover scratching, wear and abrasion. If your floor has
reached this stage, your best option is to protect it. Many factory finishes,
like urethane, will eventually wear out. You can most closely achieve that
factory type finish by applying a thin coat of urethane. Refer to the
manufacturer’s warranty.
Isn’t it hard to fix an area that is damaged? What if I drag a large piece
of furniture across it and leave a gouge?
Urethane finish is relatively easy to
repair. Call your local CHOGON Facilities Cleaning professionals and let us
repair the damaged area.
Will furniture scratch floors with urethane finish?
Furniture that is broken, in ill
repair or not fitted with the proper floor protectors may damage the finish.
Inspect all furniture before urethane installation and apply proper protectors.
How long will it take to have my floors coated with urethane?
Preparation will depend on the
condition of the existing floor, current number of coats, repairs required,
etc. The coating application can be accomplished at a rate of 750 square feet
per hour with a two-person crew.
Will the application of urethane disrupt my business?
The initial application process will
require stripping any existing coatings and applying urethane coating plus
drying time. This process can be done after hours and will require only daily
cleaning for the life of the finish, averaging two years. Because there is no
buffing or recoating for that time period, there will be no other disruptions.
The reapplication process will not require further stripping.
Does urethane finish yellow?
Our urethane finish is UV resistant
and will not yellow.
Can I use household cleaning products on my floors?
Floors with urethane finish are easy
to clean, and we recommend a neutral cleansing agent. We can provide more
information on a suitable product.
How often do I clean my floors?
Urethane requires only damp mopping
on a daily basis or the use of an auto scrubber with a white pad, red pad or a
soft brush. Never dry buff or dry scrub your floor; a loss of gloss may occur.
When will I be able to walk on my floors?
The most rapid dry time is four hours
but we recommend allowing eight hours before walking on the floor.
Will the application process produce dust?
Procedures that are required to
prepare the floor can be done with a wet screening and/or wet conditioning pad,
thereby reducing dust.
I think my floor's appearance should be improved, but I'm concerned about
the price. What should I do?
Consider the cost of non-action.
Urethane not only makes your floors shiny, which gives the perception of
cleanliness, but it protects your flooring investment. Floors are subject to
traffic wear patterns, chemicals and stains as well as scratching. Applying a
urethane finish will protect your floors and extend their life span. Compared
to the cost of our recommended traditional acrylic floor maintenance program,
urethane should represent a cost savings for you.
How do I maintain this floor after the urethane application?
Leave the daily cleaning to the
professionals at CHOGON Facilities Cleaning. We offer daily, weekly or monthly
cleaning services for your facility. Urethane finish requires only damp mopping
on a daily basis or the use of an auto scrubber with a white or red pad or a
soft brush. Mop with a properly diluted neutral cleansing agent and warm water.
Overuse of cleaning chemicals can build up and leave a residual film on the
floor. Never buff your floor; a loss of gloss may occur.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Yes, we ask that you remove
breakables from the tops of furniture in the breakroom, lobby, conference room
and other areas we will be cleaning. Pick up items from the floor such as rugs,
plants, trash containers, recycle bins, file cabinets, chairs, etc. Vacuum or
dust mop all debris found on your floors prior to your cleaning. If items are
too large to move, consult with your technician.
Do I have to move furniture?
Yes. We do not remove heavy items
such as file cabinets, conference room tables, book cases, lobby furniture, and
large pieces of furniture. We recommend that you have any such items moved
prior to your appointment date. If items are too large to move, consult with
your technician.
Are there instructions to follow after my hard-surface floors are cleaned?
Before you walk on your floors, it’s
best to allow drying time of at least 4 hours but we recommend 8 hours. Be
cautious and protect floors from getting wet for 24 hours after application of
either finish as it is not yet thoroughly cured. You can return furniture to
your floors (with suggested use of felt pads) after 24 hours and return rugs to
floors after 24 hours.
TILE AND GROUT
Why should I get tile & grout professionally
cleaned?
High traffic gradually dulls the
floors and the grout becomes dark with dirt. Regular mopping only removes
surface-level dirt.
Is professional tile & grout cleaning expensive?
Professional tile and grout cleaning
can be just pennies compared to the cost of replacing tile. Call today to get
an estimate from one of our professionals.
How long does it take to get the tile & grout at my business
professionally cleaned?
For a 300 square-foot area, cleaning
generally takes 1 to 3 hours. If you choose to have the grout sealed by
applying a urethane finish, we recommend waiting 24 hours after rinsing to
apply sealer so the sealer will adhere properly. Grout sealing itself takes two
to three hours. Time varies based on tile size, the amount of soil in the grout
and room configuration.
Will a professional tile & grout cleaning be disruptive to my business?
The team at CHOGON Facilities cleaning team will work with you to schedule a
time after hours or we can develop a customized program to clean your tile in
sections. Our technician will inform you of the applicable dry times needed.
Can I use household cleaning products on my tile & grout surfaces?
Tile floors are easy to clean, and we
recommend using a neutral cleaning agent. Please ask for information about
specific CHOGON Facilities Cleaning products.
How often do I need to get my tile & grout professionally cleaned?
To keep the tile floors in your
property looking their best, we recommend having them professionally cleaned
every year, depending on the amount of traffic, soil and regular floor
maintenance.
When will I be able to walk on my floors after a tile & grout cleaning?
Stay off of freshly cleaned tile
floors for at least 30 minutes. Avoid getting any liquid on the floor for 24
hours until the sealant cures completely if grout sealing is included as part
of the service.
Will there be an odor?
After tile and grout is cleaned, you
may notice a faint scent. The amount of time it takes for the odor to dissipate
is usually within an hour but varies based on air circulation, heat and
humidity.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Simply pick up items on the floor,
such as rugs, plants and trash cans, as well as sweep or vacuum the area to be
cleaned.
Are there instructions to follow after my tile & grout surfaces are
cleaned?
Stay off freshly cleaned tile for at
least 30 minutes, and avoid getting any liquid on the floor for 24 hours if
sealant has been applied. Return furniture (with suggested use of felt pads)
and rugs to floors after 24 hours.
HARDWOOD
How do I know which WoodGlo option is best for me?
Both WoodGlo options safely, yet
aggressively, remove dirt, debris, grease, hair, soil, dust, built-up residue
and contaminants left behind from other cleaning products trapped in your
floors. But the right solution for you depends on the level of protection you
desire for your floors. Level 1 provides basic professional cleaning while
Level 2 offers a more intensive cleaning process with a glossier sheen and
longer-lasting protection.
Is professional hardwood floor cleaning expensive?
Professional hardwood floor cleaning
is a fraction of the price compared to getting your hardwood floors sanded and
refinished. Letting us refurbish your floors allows you to bypass contacting a
contractor to re-sand your floors, which may be more expensive. Call today to
get an estimate from one of our professionals.
How long does it take to get the hardwood floors at my business
professionally cleaned?
Typically, it should not take more
than a few hours depending on the size of the area to be cleaned. It’s best to
allow 24 hours for drying to allow the floor to cure properly.
Will a professional hardwood floor cleaning be disruptive to my business?
No matter which option you choose, we
can perform service after hours and your floors will be ready for use and
walk-on traffic within a matter of a few hours. Your trained technician can
tell you the cure times you will need based on the service option you choose.
Will hardwood floors turn yellow?
Hardwood floors that are coated with CHOGON
Facilities cleaning water-based finishes
will retain a clean, non-yellowing appearance.
Can I use household cleaning products on my hardwood floors?
Never use wax, oil soap or other
household cleaners on your hardwood floor. They can dull the finish and make
refinishing more difficult. We suggest using our WoodGlo Neutral Cleaner on a
weekly basis as needed with a microfiber flatmop. For more information about
this product, ask your local CHOGON Facilities Cleaning professional.
How often do I need to get my hardwood floors professionally cleaned?
The frequency for getting your
hardwood floors professionally cleaned depends on which WoodGlo option you
choose. To keep your floors in good condition, we recommend they be cleaned and
refreshed every 6-12 months if choosing WoodGlo Level 1 and 3-5 years if
choosing WoodGlo Level 2, depending on traffic and severity of damage.
When will I be able to walk on my floors after a hardwood floor cleaning?
Allow drying time of at least one to
two hours before walking on it. It’s best to allow 24 hours for drying to allow
the floor to cure properly.
Will there be an odor?
You may notice a faint scent. The
amount of time it takes for the odor to dissipate is usually within an hour but
varies based on air circulation, heat and humidity. An advantage of using our
water-based finishes is they have less harmful fumes than oil-based finishes thanks
to their low volatile organic compounds (VOC) levels.
Will the professional hardwood floor cleaning generate dust?
No, our recoating process is
dustless, which keeps your business cleaner.
I think my hardwood floors may need to be refinished but I’m worried about
the price. What should I do?
Call CHOGON Facilities Cleaning and
one of our trained professionals will come to your business to inspect your
floors. He/she will recommend the best way to restore your floors. We offer an
intensive cleaning process that doesn’t require sanding. And this process is a
fraction of the price compared to getting your wood floors sanded and
refinished.
A fire almost destroyed my hardwood floors? What should I do?
Leave the challenge to us. In many
instances, getting them cleaned by a professional can help restore the natural
beauty of your wood floors.
What do I do if major amounts of water, flood related or not, has come into
contact with my hardwood floor?
Don’t rip up the flooring because you
think all hope is lost. Instead, call your CHOGON Facilities Cleaning
professionals. In some instances, getting your wood floors professionally
cleaned will bring your wood floors back to life and help restore your peace of
mind.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Yes, we ask that you remove
breakables from the tops of furniture in the breakroom, lobby, conference room
and other areas we will be cleaning. Pick up items from the floor such as rugs,
plants, trash containers, recycle bins, file cabinets, chairs, etc. Vacuum or
dust mop all debris on hardwood floors prior to your cleaning. If items are too
large to move, consult with your technician.
Do I have to move furniture?
Yes. We do not remove heavy items
such as file cabinets, conference room tables, book cases, lobby furniture, and
large pieces of furniture. We recommend that you have any such items moved
prior to your appointment date. If items are too large to move, consult with
your technician.
Are there instructions to follow after my hardwood floors are cleaned?
It’s best to allow drying time of at
least one to two hours. Be cautious and protect floors from getting wet for 24
hours after application of either finish as it is not yet thoroughly cured. You
can return furniture to your floors (with suggested use of felt pads) after 24
hours and return rugs to floors after 24 hours.
Upholstry
Why should I get upholstered furniture cleaned?
Having upholstered furniture
professionally cleaned eliminates odors, removes tough stains and extends the
life of your furniture.
Is professional upholstery cleaning expensive?
Professional upholstery cleaning is
just pennies compared to the cost of replacing worn furniture that hasn’t been
maintained. Call today to get an estimate from one of our professionals.
How long does it take to get my upholstered furniture professionally
cleaned?
Total cleaning time depends on the
cleaning process used and the amount of time needed for the upholstery to dry.
The technician will give you an estimated cleaning time prior to service.
Will a professional upholstery cleaning be disruptive to my business?
The team at CHOGON Facilities
cleaning team will work with you to schedule a time after hours or we can
develop a customized program to clean your upholstery. Our technician will
inform you of estimated drying times.
Can I use household cleaners for spot removal?
We recommend using only CHOGON
Facilities Cleaning products. For more information, contact your local CHOGON
Facilities Cleaning professional.
How often do I need to get my upholstered furniture professionally cleaned?
Furniture manufacturers recommend
having upholstered pieces professionally cleaned every 12 to 24 months.
When will I be able to use my furniture after a professional cleaning?
Depending on the cleaning method we
use, drying time differs. The average drying time is anywhere from 1 to 6
hours.
Will there be an odor?
Depending on the type of upholstery,
you may notice a faint scent. The amount of time it takes for the odor to
dissipate is usually within an hour but varies based on air circulation, heat
and humidity.
Do I need to do anything prior to the technician arriving for my scheduled
service?
Pick up items on upholstery to be
cleaned such as reading material or office partition décor.
Air Ducts
Is air duct cleaning expensive?
The cost of the service varies and
depends on factors such as the location of your business, how dirty your system
is, how easy it is for the contractor to access the ducts and what your ducts
are made of, and what material is used in the construction of the ducts.
However, our expertise, training and satisfaction guarantee are built into the
price of service.
How long will it take to have my air ducts cleaned?
The amount of time it takes to clean
the air ducts of a Commercial HVAC system can vary depending on the complexity
of the system. Once a skilled and trained technician arrives, they should be
able to give you an estimate of how long it will take. For standard purposes,
we ask for at least several hours to get the job done right and to your
satisfaction.
Will air duct cleaning be disruptive to my business?
The local CHOGON Facilities cleaning
franchise owner can work to schedule a time that is most convenient for your
business during non-business hours to complete the job. Depending on the
magnitude of the job, we should have you up and running by the next business
day if the job is completed during non-work hours.
How often do I need to get my air ducts cleaned?
We recommend air duct cleaning every
three to five years. According to the National Air Duct Cleaners Association
(NADCA), it is recommended to have your HVAC system inspected annually. Refer
to the Air Duct Cleaning and Inspection Schedule.
Do I need to do anything prior to the technician arriving for my scheduled
service?
For safety, the technician should be
shown where the fire extinguisher and first aid kit is located. Also it is best
to provide them with any emergency contact information.
Duct cleaning can be noisy. It is
best to do it during non-work hours.
Clear work areas. Ask your technician
how much space is needed around each air vent register and how much space they
will need around the furnace and air conditioner. It is best to have these
areas cleared beforehand.
Make sure all personnel are aware
that the ducts are going to be cleaned and that all offices and rooms that are
serviced remain open and un-locked.
Prior to cleaning, perform a
walkthrough of the facility to go over where Prior to cleaning, perform a
walkthrough of the facility to go over where protective coverings such as drop
and corner guards will be placed. Also it is necessary to go over the HVAC, how
the ducts will be cleaned, and accessibility.
Coordinate with Building Engineer or
Superintendent to go over specifics of building layout and safety.
Why should I have my air ducts cleaned?
Air duct cleaning helps:
Reduce energy costs in your business
Reduce the potential for mold growth
Improve indoor air quality
Increase air circulation and flow
Increase your commercial system
performance
Extend HVAC equipment life
Is there anything I can do to help maintain clean air ducts?
In a commercial facility, a filter
maintenance schedule should be established be based on the manufacturer’s
recommendations, the environmental conditions of the facility, and type of
facility and industry. Regular vacuuming will also help reduce airborne dirt
and debris. Consider getting your carpets and hard-surface floors professionally
cleaned. Call CHOGON Facilities Cleaning services for more information about
our cleaning programs for commercial facilities.
Post Construction
What is it?
Construction clean-up is a service
provided to brand new buildings or buildings that are being remodeled.
What we provide?
We provide the light cleaning that is
needed after the construction work is completed and all construction debris has
been removed. This is the final step prior to turning the building over to the
owner. NOTE: Construction clean-up is divided into two categories: rough
clean-up and final clean. CHOGON Facilities Cleaning focuses on the final
clean. Rough clean-up is the removal of construction debris and is often done
by the contractor. CHOGON Facilities Cleaning does not do rough cleaning
services.
For more details and enquires please call
CHOGON FACILITIES SERVICES LTD
15 Laguda Street , Sangotedo Ajah –Lagos
+2348072292381
+2349055512955
